Cancellation policy
Cancellation policy
We believe in keeping our booking terms fair and practical. Because we coordinate real-time vehicles through a dedicated collaborative partner network, cancellations impact staging logistics on the ground. Please read our rules regarding cancellations and rescheduling carefully:
You can cancel your booked ride free of charge up to 2 hours before your scheduled reporting time.
To cancel, you must notify our central desk directly via a WhatsApp text message or call at +91 92655 26360.
If the cab arrives at your logged pickup address and you do not report to the vehicle within 30 minutes of your scheduled time, the ride will be logged as a "No-Show."
In a No-Show scenario, the booking is automatically canceled, and a driver deployment charge will apply before any future trips can be locked in with our network.
In rare cases of extreme weather blockades, major highway closures, or sudden vehicle issues where our partner cannot deploy a replacement car in time, we reserve the right to cancel the booking.
If we must cancel your ride due to operational failures, you will be notified immediately, and zero fees will apply.
If you need to change your reporting time or date, notify our WhatsApp desk at least 2 hours before the original time.
Rescheduling is entirely free, subject to real-time car availability (Ecco, Ertiga, or AC Cruiser) within our primary travel partner's fleet at that moment.
30 days before check-in: full refund
15 to 30 days before check-in: 80 percent refund
7 to 15 days before check-in: 70 percent refund
Within 7 days to check in, no refund
Above policy is only for domestic package cost.
